FAQ
Product
Is the Trail Series jacket suitable for all dog breeds?
Currently, the Trail Series jacket is available in 6 sizes, designed to fit dogs ranging from approximately 22 lbs to 94 lbs. For more details and to find the perfect fit for your pet, please check out our size chart on the product page.
How to cut the belly part for MALE doggies for potty free?
How do I care for the Trail Series jacket?
To maintain your Trail Series jacket:
• Cleaning: Use a soft brush or sponge with a technical fabric cleaner to gently remove dirt. Avoid bleach, fabric softeners, or hot water (keep below 30°C).
• Drying: Towel off excess water and spray a water-repellent restorer while the jacket is damp. Air-dry in a ventilated, shaded area—avoid sunlight, wringing, or machine washing.
• Reactivating Water Resistance: Use low-temperature drying or a hairdryer to reactivate the water-repellent properties. Do not iron.
• Storage: Hang the jacket in a cool, shaded place to prevent damage. Avoid long-term compression and exposure to camphor or moisture-absorbing chemicals.
Proper care ensures your jacket stays durable and functional for every adventure!
What materials are used in the Everbark Collar?
The Everbark Collar is crafted using woven jacquard patterns with a durable faux nylon webbing base for clarity and durability.
Is the Everbark Collar adjustable?
Yes, the collar is fully adjustable to ensure a comfortable fit for dogs of all sizes.
S: 12-18inch; 30-45cm
M: 14-22inch; 35-55cm
L: 16-26inch; 40-65cm
Is the TrailLead Leash suitable for large dogs?
Yes, the leash is built to handle the strength of larger breeds while ensuring safety and control.
What features does the TrailLead Leash offer?
The TrailLead Leash is designed with comfort and control in mind. It features durable materials, a secure clip, and stylish patterns matching the Everbark Collar.
Features:
3 in 1 – Hand-Held; Waist-Worn; Car Safety Buckle
Adjustable length from 1.5m to 1.8m
Shipping
How long does shipping take?
Orders typically ship within 3 to 5 business days. Delivery times may vary based on your location.
Where do you ship, and how much does it cost?
We currently ship within the United States with a flat shipping fee of $5, and offer free shipping on orders over $65. For orders shipping to Alaska or Hawaii, a flat rate of $15 applies. Yes, we do ship internationally as well! Please note that international customers are responsible for covering shipping fees. Since rates vary depending on the destination, feel free to contact us directly to get an exact quote — we’re happy to help you place your order smoothly.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email to monitor your package.
Returns
What is your return policy?
Satisfaction Guaranteed
At PawTrk, we want you and your furry friend to love your purchase! If you're not completely satisfied, you can return your item within 30 days for a full refund or exchange.
Please kindly note that final sale items are not eligible for return or exchange — thank you for your understanding!
Feel free to contact us for size suggestions.
Return Conditions:
- Items must be new, unused, and returned with original packaging and tags.
- Proof of purchase is required.
- Customized items are non-returnable unless defective.
How to Return:
- Contact Us through our CONTACT page with your order number and reason for return.
- Pack & Ship the item using the provided return label. (Free return shipping within the U.S.; international customers cover shipping fees.)
- Refund/Exchange will be processed once the item is received and inspected.
Received a defective item? Contact us right away, and we’ll make it right!
For questions, reach out anytime—we’re here to help!
Can I exchange a product for a different size?
Yes, exchanges are allowed within 30 days of purchase. Simply contact our support team to initiate the process.
How long does it take to process a return or exchange?
Returns and exchanges are processed within 5-7 business days after the item is received.
Couldn't find your answer?
We’re here for you! If you didn’t find what you needed, feel free to contact us directly. Our team is always ready and happy to help.