Terms of service
PawTrk Terms of Service
Welcome to PawTrk! By accessing or using our website, products, or services, you agree to the following Terms of Service. Please read them carefully as they govern your use of our offerings. If you do not agree with these terms, you should not use our website or services.
1. General Information
PawTrk LLC is a women-owned pet brand based in Seattle, WA, offering innovative pet gear, including the Trail Series jacket, Everbark collar, and TrailLead leash. Our mission is to enhance the outdoor experience for pets and their owners by providing high-quality, functional, and sustainable products.
2. Use of Our Website
By using our website, you agree to:
•Provide accurate information when creating an account or placing an order.
•Use the website for lawful purposes only.
•Not engage in any activity that disrupts or harms the functionality of our website.
3. Product Information
We strive to ensure that all product descriptions, pricing, and availability are accurate. However, we cannot guarantee that all information is free of errors, and we reserve the right to correct inaccuracies or modify details without prior notice.
4. Orders and Payments
•All orders are subject to acceptance and availability.
•Prices are displayed in USD and are subject to change without notice.
•Payments must be completed at the time of purchase. We accept major credit cards and other secure payment methods as outlined on our website.
5. Shipping Policy
•We currently ship within the US and Canada.
•Shipping times and rates are outlined at checkout and may vary based on location and product availability.
•We are not responsible for delays caused by carriers or customs for international orders when offered in the future.
•Returns are accepted within 30 days of receipt for unused, unworn products in their original condition with tags attached.
•Refunds will be issued to the original payment method upon inspection of the returned item.
•Customized or sale items may not be eligible for return.
•Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
7. Product Care
Proper care of our products is essential to ensure longevity. Please refer to our product care instructions provided with your purchase or on our website.
8. Intellectual Property
All content on the PawTrk website, including text, graphics, logos, images, and product designs, is the property of PawTrk LLC and is protected by copyright and trademark laws. You may not reproduce, distribute, or use our content without express written permission.
9. Limitation of Liability
PawTrk is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services. Our maximum liability shall not exceed the amount paid by the customer for the product.
10. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.
11. Changes to Terms of Service
PawTrk reserves the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the updated terms.
12. Contact Information
If you have any questions about these terms or need further assistance, please contact us at:
PawTrk LLC
Seattle, WA
Email: yinyi@pawtrk.com
Thank you for choosing PawTrk! We’re excited to be part of your pet’s adventures.
